PRIVACY POLICY
Effective date: 11 July 2026
Cash for Car Removal Perth respects the privacy of visitors, callers and people who submit vehicle-related enquiries through cashforcarremovalperth.com.
This Privacy Policy explains how the operator of Cash for Car Removal Perth collects, holds, uses and discloses personal information.
The policy is intended to reflect applicable Australian privacy requirements, including the Privacy Act 1988 and Australian Privacy Principles where they apply to our activities.
Contact:
help@cashforcarremovalperth.com
1. Our business model
Cash for Car Removal Perth operates as a lead-generation and referral website.
We collect vehicle-related enquiries and refer or transfer them to one or more independent car buyers, vehicle-removal operators, wreckers, recyclers or related service providers (“Preferred Partners”).
We may receive a fee or commercial benefit when an enquiry qualifies as a lead.
The Preferred Partner, rather than Cash for Car Removal Perth, ordinarily provides the quotation, inspection, payment, collection and vehicle-related service.
2. Information we collect
Depending on how you use the website, we may collect:
Contact information
- name;
- telephone number;
- email address;
- suburb, location or service area; and
- preferred contact information.
Vehicle information
- make;
- model;
- manufacturing year;
- vehicle type;
- condition;
- registration information where supplied;
- location;
- whether the vehicle is operational;
- details supplied in notes, chat or telephone conversations; and
- photographs or other information voluntarily supplied.
The website’s standard form ordinarily requests name, telephone number, email address, vehicle model and vehicle year.
Enquiry and referral information
- date and time of the enquiry;
- source of the enquiry;
- form submissions;
- enquiry status;
- the Preferred Partner to whom an enquiry was referred;
- call-routing information;
- records showing whether a lead qualified;
- consent records; and
- communications concerning the referral.
Telephone-call information
Where calls are recorded, we may collect:
- the caller’s telephone number;
- call date, time and duration;
- call-routing details;
- the audio recording;
- a transcription or summary;
- information discussed during the call; and
- quality, compliance or dispute notes.
Website and technical information
We or our technology providers may collect:
- IP address;
- browser type;
- device type;
- operating system;
- referring website;
- pages visited;
- links selected;
- approximate location;
- session duration;
- advertising identifiers;
- cookie identifiers;
- form-interaction information;
- chat interactions; and
- information about how visitors use the website.
3. Information we do not ordinarily request
Cash for Car Removal Perth does not ordinarily require visitors to submit:
- passport information;
- banking passwords;
- credit-card information;
- tax file numbers;
- detailed health information; or
- other sensitive information.
Do not submit unnecessary sensitive information through the website.
A Preferred Partner may separately request identification, proof of ownership or payment information where reasonably necessary to complete a lawful vehicle transaction. Information collected directly by that partner is subject to the partner’s own privacy practices.
4. How we collect information
We may collect information:
- directly from website forms;
- through telephone calls;
- through recorded calls;
- through chatbots or webchat;
- through email;
- through cookies and similar technologies;
- from advertising and analytics platforms;
- through call-tracking and call-routing systems;
- from authorised staff or contractors administering the website; and
- from a Preferred Partner where necessary to administer or verify a referral.
5. Purposes of collection and use
We may collect, hold and use personal information to:
- receive and process vehicle enquiries;
- determine the general nature and location of the requested service;
- qualify and allocate leads;
- identify an available or suitable Preferred Partner;
- transfer calls;
- disclose enquiries to one or more Preferred Partners;
- enable a Preferred Partner to contact the customer;
- administer referral-fee arrangements;
- maintain evidence of consent;
- prevent fraud, misuse and unlawful vehicle enquiries;
- operate and improve the website;
- monitor website performance;
- measure advertising effectiveness;
- understand visitor behaviour;
- troubleshoot technical problems;
- manage complaints and disputes;
- review service and call quality;
- train authorised personnel;
- protect legal rights;
- comply with applicable laws; and
- maintain appropriate business and security records.
6. Consequences of not providing information
You may browse parts of the website without identifying yourself.
However, if you do not provide the contact and vehicle information reasonably required for an enquiry, we may be unable to refer the enquiry or arrange contact from a Preferred Partner.
7. Disclosure to Preferred Partners
By submitting an enquiry and providing the required consent, you authorise us to disclose your information to one or more Preferred Partners.
Information disclosed may include:
- your name;
- telephone number;
- email address;
- location;
- vehicle make, model and year;
- vehicle condition;
- enquiry notes;
- submitted photographs;
- call information; and
- other information reasonably connected with the enquiry.
An enquiry may be referred to partners simultaneously or sequentially.
Preferred Partners may use the information to:
- respond to the enquiry;
- request additional information;
- provide an indicative quote;
- arrange an inspection;
- arrange collection;
- confirm documentation;
- complete a vehicle transaction; and
- follow up the requested service.
Preferred Partners are independent businesses and have their own privacy obligations and privacy practices.
8. Preferred Partner retention and marketing
A Preferred Partner may retain information as reasonably necessary to manage the enquiry, proposed transaction, completed transaction, legal records and customer-service obligations.
Consent to be contacted about the current enquiry is not automatically consent to receive ongoing or unrelated marketing.
A Preferred Partner may ask the customer separately whether the customer wishes to receive future marketing communications.
Partners are expected to obtain any consent required by law and to provide legally required sender identification, contact details and unsubscribe or opt-out methods.
A customer wishing to stop communications from a Preferred Partner should contact that partner directly. A customer may also notify us where the concern relates to the way the lead was originally referred.
9. Other disclosures
We may disclose personal information to:
- Preferred Partners;
- website hosting providers;
- customer-relationship and lead-management platforms;
- form and chatbot providers;
- email and communications providers;
- telephone, call-tracking, call-routing and call-recording providers;
- cloud-storage providers;
- analytics providers;
- advertising and conversion-tracking providers;
- cybersecurity and fraud-prevention providers;
- authorised website developers and technical contractors;
- professional advisers, insurers or legal representatives;
- regulators, courts, police or government authorities where required or authorised by law; and
- a purchaser or adviser involved in a proposed sale, restructure or transfer of the website business, subject to appropriate confidentiality measures.
We do not authorise technical contractors to contact customers or independently market to them merely because those contractors can access the systems.
10. Cookies and tracking technologies
The website may use cookies, pixels, tags, scripts, local storage and similar technologies.
These may be used for:
- essential website operation;
- form functionality;
- remembering preferences;
- preventing misuse;
- understanding website traffic;
- measuring advertising performance;
- call attribution;
- conversion tracking;
- heatmaps and interaction analysis;
- chatbot operation;
- remarketing or advertising audiences; and
- improving the website.
Services used may include or perform functions similar to:
- Google Analytics;
- Google advertising and conversion tracking;
- Meta Pixel;
- call-tracking systems;
- heatmap or session-interaction tools;
- automated chat systems;
- CRM forms; and
- email-automation technology.
Third-party providers may collect device, browser and interaction information under their own privacy policies.
You can control or block cookies through browser settings and available website controls. Blocking certain technologies may affect website functionality.
11. Advertising information
Advertising providers may use cookies, pixels or identifiers to:
- measure whether an advertisement resulted in a visit or enquiry;
- understand advertising performance;
- limit repeated advertisements;
- create aggregated audience reports; and
- display advertisements based on website interactions where legally permitted.
We do not receive every piece of information independently collected by an advertising platform.
12. Call recording
Telephone calls may be recorded, monitored, stored, transcribed or summarised where appropriate consent has been obtained or where another lawful basis applies.
Recordings may be used for:
- handling the enquiry;
- transferring the enquiry;
- quality assurance;
- training;
- security;
- proving consent;
- confirming what information was supplied;
- investigating complaints; and
- legal or regulatory compliance.
Recordings may be accessible to Cash for Car Removal Perth, the Preferred Partner handling the enquiry and authorised technology or support providers.
People who do not consent to recording should not continue through a recorded call channel.
13. Overseas storage, processing and access
Some technology providers used to operate the website, manage leads, route communications, analyse traffic or store records may process or store information outside Australia.
Known or likely locations include the United States of America. Information may also be processed in other countries in which cloud providers, subprocessors or authorised contractors operate.
Authorised contractors located outside Australia may have limited access to information for website administration, development, maintenance, troubleshooting or security purposes. They are not authorised to use the information for their own marketing.
Privacy protections and legal remedies in another country may differ from those available in Australia.
We take reasonable steps appropriate to the circumstances to use reputable providers and limit access to what is reasonably necessary.
14. Data security
We use reasonable administrative, technical and organisational measures designed to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
Measures may include access controls, passwords, permission restrictions, reputable cloud services, system monitoring, staff or contractor obligations and security updates.
No internet transmission, telephone system or electronic storage system is completely secure. We cannot guarantee absolute security.
15. Data retention
We retain personal information only for as long as reasonably necessary for purposes including:
- processing the enquiry;
- administering the referral;
- maintaining consent records;
- verifying qualified leads;
- resolving complaints;
- quality assurance;
- security;
- legal claims;
- accounting or business records; and
- compliance with applicable law.
Retention periods may vary according to the type of information and the reason it is held.
When information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where lawful and practicable.
A Preferred Partner determines its own lawful retention periods for information it independently holds.
16. Access and correction
You may request access to personal information that Cash for Car Removal Perth holds about you.
You may also ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests should be sent to:
help@cashforcarremovalperth.com
We may need to verify your identity before responding.
In some circumstances, access may be refused or limited where permitted by law. Where appropriate, we will explain the reason.
Information held independently by a Preferred Partner must generally be requested directly from that partner.
17. Withdrawal of consent
You may withdraw consent to future use or disclosure where withdrawal is legally and practically available.
Withdrawal will not necessarily affect:
- a disclosure already made with consent;
- processing required by law;
- records reasonably required to establish the referral;
- an existing agreement with a Preferred Partner;
- or information that a Preferred Partner must retain under law.
To withdraw consent concerning information still controlled by Cash for Car Removal Perth, email:
help@cashforcarremovalperth.com
To withdraw marketing consent given directly to a Preferred Partner, contact that partner or use its unsubscribe facility.
18. Privacy complaints
A privacy complaint concerning Cash for Car Removal Perth should include:
- your name and contact details;
- the information or conduct involved;
- what you believe occurred; and
- the outcome you are seeking.
Send the complaint to:
help@cashforcarremovalperth.com
We will acknowledge and investigate the complaint within a reasonable period and aim to provide a substantive response within 30 days where practicable.
Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner.
Complaints about a Preferred Partner’s independent handling of information should first be directed to that partner.
19. Data breaches
Where the Privacy Act and Notifiable Data Breaches scheme apply, we will assess suspected eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner where legally required.
We may also take reasonable steps to contain, investigate and reduce the consequences of a security incident.
20. Information about other people
Do not provide another person’s personal information unless:
- you have their authority;
- providing the information is lawful; and
- they would reasonably expect it to be provided for the enquiry.
By providing another person’s information, you represent that you have appropriate authority to do so.
21. Children
The website and vehicle-referral service are intended for adults.
People under 18 should not submit vehicle-sale or removal enquiries without the involvement of a parent, guardian or other legally authorised adult.
22. Third-party websites
The website may contain links or embedded services operated by third parties.
This Privacy Policy does not govern information independently collected by a third-party website, platform or Preferred Partner.
You should review the relevant third party’s privacy information before supplying personal information directly to it.
23. Changes to this Privacy Policy
We may update this Privacy Policy when our practices, technology, providers, referral arrangements or legal obligations change.
The current version will be published on the website with its effective or last-updated date.
24. Contact
Questions, access requests, correction requests and privacy complaints may be sent to:
Cash for Car Removal Perth
Email: help@cashforcarremovalperth.com